Yes. You can collect your order by prior appointment.

Collection address:

KMZ Parts
Pirching 32
AT-8200 Gleisdorf

📦 Important note:

We are not a retail store. Spontaneous collection without an appointment is therefore unfortunately not possible.

Monday to Saturday: Collection by appointment.

Sundays and public holidays: Only in urgent cases and provided the requested item is in stock.

Please wait for our confirmation before coming to collect your order.

The delivery time depends on whether the desired item is in stock or needs to be specially ordered for you.

In-stock items are generally prepared for shipment on the same day on working days, provided the order reaches us in time.

Items ordered from our wholesale partners that are ordered by 12:00 PM usually arrive at our facility the very next morning. They are then immediately prepared for shipment.

Original spare parts (OEM) are sourced directly from European central warehouses, such as those in Sweden or Norway, depending on the manufacturer. The delivery time to Austria is generally approx. 2–3 working days.

Tires are usually not kept in stock. They are generally shipped directly to you by our partners. The delivery time is usually approx. 2–3 working days.

Supermoto rims are individually assembled depending on configuration and availability.

For standard colors or original Excel factory colors, we can deliver particularly quickly. If rim rings, hubs, spokes, and nipples are in stock, the complete wheel set is built after receipt of payment and is generally ready for shipment within approx. 3 working days.

If individual components must first be ordered, the processing time is usually approx. 5 working days from receipt of payment.

For special colors, such as those achieved through anodizing or powder coating, the delivery time can be up to 12 weeks depending on the desired finish and current workload.

For anodizing and powder coating, we deliberately work with selected partner companies that ensure reliable and, as far as possible, rapid processing.

Because we know it ourselves: Waiting for new rims is about as annoying and exhausting as most homework or tests were back in school days. 😉

You can order your spare parts directly via our online shop, via WhatsApp, or by email.

WhatsApp inquiries are generally processed faster than email inquiries. You can find our WhatsApp number at the bottom of the website.

To ensure we can identify the correct parts as quickly and accurately as possible, please send us:

the vehicle brand

the model

the type

a precise description of the parts required

if possible, photos of the old or damaged parts

We will then check availability and send you a non-binding offer with:

the price

the estimated delivery time

possible original and aftermarket variants

You can then decide at your leisure whether you would like to accept the offer.

Yes. You can return items within 14 days of receipt of the goods or after collection. There are no restocking fees for returns made within this period.

Returns after 14 days:

15–28 days after receipt: Returns are possible by arrangement. A restocking fee of 15% of the value of the goods will be charged.

From 28 days after receipt: Returns are generally no longer possible.

Excluded from return are:

items specially ordered or manufactured for you (special orders),

batteries and rechargeable batteries,

items that have already been installed or used,

items with damaged or missing original packaging, if this prevents resale.

Note: Statutory warranty claims for defective or incorrectly delivered goods remain unaffected.